Privacy Policy

Draft — last updated 4 August 2026. Adapted from the November 2022 original.

1. Introduction

1.1 Important information and who we are

Welcome to Eudaimonia Labs Ltd's Privacy and Data Protection Policy ("Privacy Policy").

At Eudaimonia Labs ("we", "us", or "our") we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation ("GDPR"), the Data Protection Act 2018 and all other mandatory laws and regulations of the United Kingdom.

This Privacy Policy explains how we collect, process and keep your data safe when you visit and use our website (https://deepwrk.io/ or the "Site") or our web application ("Deepwrk", or the "Platform"). The Privacy Policy will tell you about your privacy rights, how the law protects you, and inform our employees and staff members of all their obligations and protocols when processing data.

The individuals from which we may gather and use data can include users, suppliers, business contacts, employees and/or staff members.

This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.

1.2 Your Data Controller

Eudaimonia Labs is your Data Controller and responsible for your Personal Data. We have appointed a data protection officer ("DPO") who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights surrounding your Personal Data, please contact the Data Protection Officer: Eudaimonia Labs Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

1.3 Processing data on behalf of a Controller and processors' responsibility to you

In discharging our responsibilities as a Data Controller we have employees and contractors who will deal with your data on our behalf (known as "Processors"). The responsibilities below may be assigned to an individual or may be taken to apply to the organisation as a whole. The Data Controller and our Processors have the following responsibilities:

• Ensure that all processing of Personal Data is governed by one of the legal bases laid out in the GDPR (see 2.2 below for more information);
• Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
• Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;
• Obtain the prior specific or general authorisation of the Controller before engaging another Processor;
• Assist the Controller in the fulfilment of the Controller's obligation to respond to requests for exercising the data subject's rights;
• Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the GDPR and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller;
• Maintain a record of all categories of processing activities carried out on behalf of a Controller;
• Cooperate, on request, with the supervisory authority in the performance of its tasks;
• Ensure that any person acting under the authority of the Processor who has access to Personal Data does not process Personal Data except on instructions from the Controller; and
• Notify the Controller without undue delay after becoming aware of a Personal Data Breach.

2. Legal basis for data collection

2.1 Types of data / privacy policy scope

"Personal Data" means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together below. Not all of the following types of data will necessarily be collected from you, but this is the full scope of data that we collect and when we collect it from you:

• Account Data: your email address, a hash of your password (we never store the password itself), display name, first name, avatar image, and any optional profile details you choose to add — bio, occupation, city and country, timezone, and social media handles.
• Usage Data: information generated by your use of the Platform — sessions booked and attended, focus streaks, badges and experience points, tasks on your task list, and messages you post in chat.
• Technical Data: internet protocol (IP) address, browser type and version, and cookies used for authentication and protection against cross-site request forgery. We do not use tracking or advertising cookies. Interface preferences such as your theme are stored locally in your browser (localStorage) and are not transmitted to us.
• Payment Data: payments are processed by Stripe. Your card details are held by Stripe, not by Deepwrk. We store your subscription status and Stripe customer and subscription identifiers.
• Communications Data: transactional email (such as session reminders and account notices) sent via our email provider, Postmark, and your preferences for optional marketing email, from which you can opt out at any time.
• Video and Audio: live sessions run over LiveKit video infrastructure. Your camera and microphone streams are transmitted in real time to other session participants and are not recorded or stored by Deepwrk.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 The legal basis for collecting that data

There are a number of justifiable reasons under the GDPR that allow collection and processing of Personal Data. The main avenues we rely on are:

• Consent: Certain situations allow us to collect your Personal Data, such as when you tick a box that confirms you are happy to receive email newsletters from us, or 'opt in' to a service.
• Contractual Obligations: We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.
• Legal Compliance: We're required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.
• Legitimate Interest: We might need to collect certain information from you to be able to meet our legitimate interests — this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests.

3. How we use your personal data

3.1 Our data uses

We will only use your Personal Data when the law allows us to. We use it to:

• create and operate your account and provide the Deepwrk Service (sessions, home workspace, community features);
• process subscription payments and manage billing through Stripe;
• send transactional email such as session reminders, account notices and receipts;
• send optional marketing email, where you have opted in;
• keep the Platform secure, prevent abuse and enforce our Terms of Service and Community Guidelines; and
• comply with our legal obligations.

3.2 Marketing and content updates

You will only receive marketing and content communications from us if you opted in when creating your account. From time to time we may make suggestions and recommendations about goods or services that may be of interest to you. You can withdraw your consent at any time (see section 4.4).

3.3 Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Your rights and how you are protected by us

4.1 Your legal rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Right to be informed. You have a right to be informed about our purposes for processing your personal data, how long we store it for, and who it will be shared with. We have provided this information to you in this policy.
• Right of access. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it (also known as a "data subject access request"). See section 4.5 below for more details on how you can make a data subject access request.
• Right to rectification. You have a right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Right to erasure. You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Right to object. You can object to the processing of personal data we hold about you. This effectively allows you to stop or prevent us from processing your personal data. Note that this is not an absolute right and it only applies in certain circumstances, for example: (i) where we are processing your personal data for direct marketing purposes; (ii) where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms; (iii) in some cases, we may continue processing your data if we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Right to restrict processing. You have the right to request the restriction or suppression of your personal data. Note that this is not an absolute right and it only applies in certain circumstances: (i) if you want us to establish the data's accuracy; (ii) where our use of the data is unlawful but you do not want us to erase it; (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Right to data portability. You have the right to request the transfer of your personal data to you or to a third party. If you make such a request, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to make a request under any of these rights, please contact us: Eudaimonia Labs Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

4.2 Your control over Eudaimonia Labs's use of your Personal Data

You may delete your account at any time. Deleting your account deactivates it, removes your profile from public areas of the Platform, and anonymizes personal identifiers associated with it. Some records are retained where required for billing, accounting or legal purposes. If you would like us to delete or correct personally identifiable data beyond this, let us know and we will action your request as soon as practicable, subject to any legal grounds for retention.

Your account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and by signing off after you have finished accessing your account.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to Eudaimonia Labs Ltd, 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.

4.3 How Eudaimonia Labs Ltd protects customers' Personal Data

We are concerned with keeping your data secure and protecting it from inappropriate disclosure. Any Personal Data collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Eudaimonia Labs to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.

4.4 Opting out of marketing promotions

You can ask us to stop sending you marketing messages at any time by contacting us at hello@deepwrk.io.

Where you opt out of receiving these marketing messages, we will continue to retain Personal Data provided to us as a result of a product/service purchase, product/service experience or other transactions.

4.5 How to request your data and the process for obtaining it

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, if your request is clearly unfounded, we could refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

5. Your data and third parties

5.1 Sharing your data with third parties

We use a small number of service providers to run Deepwrk:

• Stripe — payment processing. Your card details are held by Stripe under its own terms and privacy policy.
• Postmark — transactional and marketing email delivery.
• LiveKit — the video software behind live sessions, which we run on our own infrastructure; video and audio streams are transmitted in real time and are not recorded.
• DigitalOcean — hosting for the Platform and its database.
• Google, Facebook and Apple — optional social sign-in, only if you choose to sign in with one of these accounts.
• AI assistance (Groq or Google Gemini) — when you use the AI task-breakdown feature, the text of that task is sent to the provider to generate suggestions; nothing else is shared, and only when you trigger the feature.
• Klipy — the GIF picker in chat; when you search for a GIF, your search terms are sent to Klipy from your browser.
• ui-avatars.com — users without an uploaded photo get a generated fallback avatar; the display name is included in the image URL fetched by viewers' browsers.

These providers process data only to provide their services to us or under their own published terms. We do not sell your Personal Data.

We may share non-Personal Data with third parties. We may share your Personal Data with subcontractors or affiliates, subject to confidentiality obligations to use it only for the purposes for which we disclose it to them and pursuant to our instructions.

We may also share Personal Data with interested parties in the event that Eudaimonia Labs anticipates a change in control or the acquisition of all or part of our business or assets, or with interested parties in connection with the licensing of our technology.

If Eudaimonia Labs is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy (as amended from time to time).

We may share your Personal Data at any time if required for legal reasons or in order to enforce our terms or this Privacy Policy.

6. How long we retain your data

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Age limit for our users

You must not use Deepwrk unless you are aged 16 or older. If you are under 16 and you access Deepwrk by lying about your age, you must immediately stop using Deepwrk and terminate your account.

This Site and Platform are not intended for children and we do not knowingly collect data relating to children.

8. International transfer of data

Your information may be stored and processed in countries or jurisdictions outside the United Kingdom where Eudaimonia Labs or its service providers operate facilities. By using Deepwrk, you are permitting and consenting to the transfer of information, including Personal Data, outside of your country of residence.

9. Notification of changes and acceptance of policy

We keep our Privacy Policy under review and will place any updates here. This version is a draft dated 4 August 2026. By using our Site or Platform, you consent to the collection and use of data by us as set out in this Privacy Policy. Continued access or use of our Site or Platform will constitute your express acceptance of any modifications to this Privacy Policy.

Deepwrk is a trading name of Eudaimonia Labs Ltd. Company number: 14422894.